Effective Date: 20/08/2025
Last Updated: 20/08/2025
At Northline Training, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our courses, join our affiliate program, or otherwise interact with our services.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information depending on how you interact with us:
a) Clients & Students (Purchases & Enrollments)
- Full name, email address, phone number
- Billing details (including payment method and billing address)
- Login credentials (if you create an account)
- Course activity (progress, certificates earned, etc.)
b) Website Visitors
- IP address, browser type, device information
- Cookies and tracking data for site performance and analytics
- Contact details if you submit forms (contact, newsletter, inquiries)
c) Affiliates
- Full name, email, payment details (for commissions)
- Affiliate ID and referral activity
- Tax information (if required by law)
2. How We Use Your Information
We use the information collected to:
- Provide and deliver courses and services you purchase
- Process payments securely
- Send course updates, receipts, certificates, and relevant communication
- Improve website functionality and user experience
- Respond to inquiries and provide customer support
- Track affiliate referrals and issue commission payments
- Comply with legal and financial reporting requirements
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share it with:
- Payment processors (to complete transactions securely)
- Service providers (IT, email delivery, analytics, hosting)
- Legal authorities (only when required by law or to protect our rights)
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your login details
- Track course progress
- Analyze website traffic and performance
- Improve marketing and affiliate tracking
You can disable cookies in your browser, but some features may not work properly.
5. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure servers, and limited access controls. However, no online system is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your account/data
- Opt-out of marketing communications
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at [email protected].
7. Data Retention
- Clients & Purchases: Data retained as long as your account is active or required for legal/accounting purposes.
- Affiliates: Data retained while active in the program + minimum legal retention period.
- Visitors: Analytics data stored for a limited time before anonymization.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
9. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children.
10. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with a revised “Last Updated” date.
11. Contact Us
For any questions about this Privacy Policy, please contact us:
Email: [email protected]
Website: www.northlinetraining.com
Address: Lusaka, Zambia